Data kept only for recovery.

Information used

Contact details, facility and incident information, item description, case correspondence, payment status, authorization evidence, and only when required, identity evidence.

Identity documents

Do not submit an ID image during initial checkout. If a confirmed custodian requires one, we provide case-specific instructions. ID images are stored separately with restricted access and deleted after the case closes, subject to legal requirements.

Sharing

Necessary case details may be shared with the holding facility, police, the customer-selected courier, and their customs provider. Payment card data is handled by Stripe and is not stored by this site.

Analytics sheet

The demand-test spreadsheet receives a case ID and non-sensitive operational measures such as facility count, item category, country of residence, and payment status. It does not receive names, email addresses, phone numbers, street addresses, free-text item descriptions, signatures, or photos.

Website analytics

When enabled, this site records daily aggregate funnel totals such as a landing-page view, request-step view, start-request click, checkout start, or completed-payment page view. These totals contain no IP address, cookie, case ID, account ID, URL query, referrer, or form value.

Cloudflare Web Analytics and Microsoft Clarity are optional and load only on public service, guide, terms, privacy, and legal pages. Microsoft Clarity loads only after the visitor accepts the analytics preference. They do not load on request forms, account pages, case pages, or API routes. We do not use them to collect request descriptions, identity details, contact details, authorization signatures, or photos.

Retention and requests

Customer intake is separated from the analytics ledger and retained only for recovery, accounting, dispute, and legal requirements. Customers may request access, correction, or deletion where legally available through the support address in the legal notice.