1 · ASSESS
Tell us the item and likely location
The consultation is free. A response or recovery is not guaranteed.
LOST IN JAPAN · RECOVERED FROM OVERSEAS
Your item may still be in Japan.
We help bring it back.
Tell us what was lost and where it may be. We check whether search and recovery appear feasible, in English, before you commit.
No upfront service feeEnglish supportReply target: 24 hours
$0 upfrontfree feasibility review
$70 baseonly after matched recovery
Size surchargefixed Japan-side schedule
Direct carrier paymentno shipping markup
HOW IT WORKS
We confirm the real procedure before asking for sensitive documents.
The authorization format and identity requirements differ by police office and facility. If a passport image or signed authorization is required, we email the exact instructions and a private case-specific upload link. Do not email identity documents.
2 · RECOVER
We follow the holder's rules
We handle Japanese communication and case-specific release steps when feasible.
3 · RETURN
You book the international carrier
The customer contracts with and pays DHL or another agreed carrier directly. International carriage, customs duties, taxes, and destination charges are separate.
SUCCESS-FEE ONLY
Pay the service fee after recovery.
The base success fee is USD $70. A fixed size-based Japan-side surcharge is added after the recovered item's size band is confirmed.
International shipping, customs duties, taxes, destination charges, and any separately agreed exceptional packing are not included.QUESTIONS
Know the boundary before proceeding.
How much does the consultation cost?
The initial feasibility consultation is free. No service fee is charged if the item cannot be recovered.
When is the success fee charged?
USD $70 base success fee plus a fixed Japan-side size surcharge (small ¥0; medium ¥590; large ¥1,720; extra-large ¥2,100). It is charged only after the item has been recovered and reasonably matched to the customer's description. International shipping and customs charges are separate and paid directly by the customer.
Can you help after I have left Japan?
Yes. We are designed for people overseas who need English-language help dealing with a Japanese hotel, railway, airport, police office, store, or other holder.
Will you need my passport?
Only if the holder confirms that identity evidence is required. We then send a case-specific secure upload link; do not send passport images by ordinary email.
Do you arrange international shipping?
We can coordinate the Japan-side handover, but you contract with and pay the carrier directly. Carrier availability, customs, duties, and delivery remain subject to the carrier and destination country.
What cases are excluded?
We do not accept pickup-only or shipping-only work, cash, lost passports, medicine, dangerous or prohibited goods, unlawful items, or property whose ownership cannot be reasonably verified.
START WITH THE FACTS
Tell us what happened.
We will check the next practical step.
Free consultation. English only. We normally reply within 24 hours.
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